Discussion about this post

User's avatar
Nicholas Coulson's avatar

Just wait for the electricity blackouts. That will be the spark that lights the tinder.

Expand full comment
John Findlay's avatar

I spent nearly twenty years working for an IT services company contracted to local government. The council officials we had to deal with seemed to do their best to avoid making individual decisions, as that would come with some accountability. Better to have a committee, so that the responsibility is diffused. Really knotty and expensive problems are best dealt with by delays and subcommittee. Finally, events take over, something breaks and they are forced to declare "Circumstances now dictate that we must ......". Actual decision-making skillfully avoided, accountability nil, cost double to treble what it would have been if they'd got the finger out at the start, and service to citizens creaky and slow. There are heaps of people like that in local government, all hanging on to collect their tasty index linked final salary pensions. A friend was bemoaning the state of infrastructure and services here in Edinburgh, and the 'lack of money'. He was horrified when I suggested that they could probably ditch 25% of their staff and spend the money elsewhere, and that things would be better.

The companies I worked for suffered from similar bureaucratic drag, but there was better accountability, and we did fire the duds. In the end though the bureaucracy got too much for me and I retired.

Process vs outcome. It seems to me that a lot of what ails our government at all levels is an obsession with bureaucratic process. The outcome seems not to matter, as long as the process is followed. Process followed ? Good, I cant be fired! The problem is that taxpayers want useful outcomes.

Expand full comment
79 more comments...

No posts